My daughter also had a large, fully exposed Azek deck installed about five years ago (on eastern shore of Chesapeake Bay) and has had no problems either. We had Azek Vintage Mahogany installed on a very large deck last year. AZEK Building Products manufacture capped polymer and capped composite decking under the TimberTech® product brand. The top photo is exposed decking before cleaning. Can’t seem to post a picture. After sending an email to Azek I had a very nice discussion with a customer services rep who instructed me to use Simple Green or Krud Kutter along with a scrub brush and hose. Nevertheless Azek are making some very well made decking using some fantastic materials. Quality product. There are many benefits of this product, but the pricing is a bit higher than Timbertech. With everything that is going on, everyone is losing money, so manufacturers stuck with the inventory and lumber yards not doing much either nowadays, so the prices most likely going to go up on everything until this mess blows over. We may have to sue. Both AZEK and Trex decking are susceptible to mold. Here are some photos and I'll let you all know how things proceed with the company. This is a timeless look which features rich colouring which varies slightly board to board, emulating natural wood decking. We had to walk on the wet grass to put the furniture on the deck and sure enough, prints show as dirt. It’s an embarrassment. May 2019. It Is very expensive material and labor and Azek should be on top of it! The original start to this thread was the question “Azek Decking Material—What do you think about it”. There is still NO communication from the company. 2)Certified Azek contractor is great at promoting Azek materials, 3) Certified Azek contractor great at building deck with Azek material, 4) Certified Azek contractor claims he’s never seen this problem before but agrees there is a problem, 5) Certified Azek contractor claims he’ll make things right. You’ll find the shades vary greatly and have been paired up with specific styles which complement them best. Can’t remember how long it took but I know we didn’t notiice thé odor during summer months .we live in New England and the deck is in the direct sunlight all day. Here is some more information about our warranty: https://azek.com/resources/warranty-and-care.Â. I think it’s faded too. I looked at his before we made our selection. While we primarily sell and encourage the use of tropical hardwoods like Ipe we do carry the Deckorator Voyage and Vault lines and have happy customers with the product in Florida. Ok, after using the product that Azek recommended, after drying mopping once again, the deck looked good. This low maintenance material is available in White, Tahoe, Sedona, Clay, Brownstone, Kona, Fawn, Slate Gray, Acacia, Redland Rose and Morado. Not even to pickup samples according to their email. The Problems With Composite Decking There are a multitude of problems with composite decking that show up all too often to be just a … Do you have someone, better? They provide a lifetime warranty on their product, depending on what type of decking was installed. Understand this is no help to you but others who may be considering an alternative to wood should investigate these two product lines. There’s no getting around this one—Trex and Azek decking is significantly more expensive than traditional wood decking. We take Azek and Trex decking and put them to the scratch test. Timbertech. What's new at AZEK & TimberTech in 2019? Last Updated January 2020: Azek’s story begins in 2001 when the company was founded. My contractor and I will be calling the numbers you have shared and continue to work with your company. We had a lot of smaller pieces left form our deck and left them in the part of the backyard under another of trees and wit other leftover construction pieces. The reds work best with the traditional and contemporary decking. If the person here who responded to this post has any say in it, someone will get back to you, if not you be back to where you at. They are grey and they looked much better than ours even though his home was years older. Suggestion on updating this 90's stucco exterior, can’t decide between Trex Tiki torch and Spiced Rum. There are so many choices out there but I want to make sure I buy the best on the market today. Chicago, Ill., Feb. 19, 2019 (GLOBE NEWSWIRE) -- TimberTech®, a leader in premium decking, continues to innovate in the outdoor living space … Along with this, if you lather on some Watco Teak Oil you can add an extra layer of protection to your decks! I would love for someone from Azek to come and look at my deck again and do something other then telling me I need to scrub it with the useless products they sent me . Outside of Azek Vintage PVC decking and their Dryspace under deck waterproof system, we still prefer the Trex product line however. I wish I’d never heard of it! If you are looking to add an extra level of comfort and homey feel to your backyard then consider using a quikrete walk maker to make a beautiful path from your deck to your pool or gazebo. Still unsure what decking to use? The Arbor collection features earthy tones which are warm and inviting. We are planning on replaceing our treated wood deck with a composite material.. team at 1-877-ASK-AZEK and we will work with you to resolve your problems .Get the latest information from Consumer Reports to help you shop for a Azek with Procell, including user reviews and a list of features. This did a nice job of lightening the deck by removing nine years of dirt. The most common choices are: For a traditional and American look a deep red is a classic choice. Then our deck furniture was delivered. In Claims department on the other hand, things work different. AZEK Decking. AZEK Decking is manufactured by AZEK Building Products in Scranton, PA. AZEK decking is composed of PVC and is stain and scratch resistant. Its baked-on or anodized finish should last a long time, and its textured surface added traction in our tests. AZEK Building Products - Company stinks and product not much better! should have stuck to wood material. Garden hose did not do anything and after reading all this I thought that this I bad. They also proudly make all their composite decking in the USA. We purchased a house last fall that has an Azek composite deck. There are a number of contrasting shades available so you can find your favourite. TimberTech is one of the more recognizable brands to the average consumer, and it’s also easy to acquire. Bamboo Sheets – The Ultimate Bamboo Sheets Buying Guide! We have had zero problem with mold or any spots of any kind. The deck is totally exposed to sun/ weather and I never even cleaned it until last summer which was just a scrubbing with a broom and deck cleaner. I would not recommend using this product and our builder and friends who over the last three years have begun remodeling projects agreed with us and selected a different decking material. We have Trex, TimberTech, Azek and Modwood on display at both stores so pop down and see us and grab a sample. I actually called her while in Lowes to purchase the products and she was most helpful. For a more sophisticated look the soft grays are subtle but stylish. @mmcewen5 https://www.facebook.com/timbertech/. Thanks. No surprise!!! Photos below: The rain or a hose doesn’t wash it off, that’s the problem. Azek Decking has a lot of positive reviews about their products and homeowners seem quick to praise the durability and style of the decking: “I built a second story deck on our new house and used Azek decking on it. Very sorry you're having to deal with this problem. That being said non wood decking isn’t for everyone. The ones on the covered porches have not faded as much but have mold. Particularly in regions where your outdoor season is so short (lived in Madison for 5 years so I get it). They have a number of built in features to help ensure the decking lasts: Resilient even against heavy rain, snow and wins the Azek decking uses materials which can stand up to the challenge. The worst part is the amount of it we have on our home of under 5 years. it Is constant maintenance. Our contractors say it is the worst material ever used! Now, that’s not to say that Azek doesn’t resemble wood at all, but if you’re really interested in that natural look, then Trex is definitely the way to go.Azek will always be much more synthetic in appearance. Azek Decking Reviews and Complaints. I will post a picture in the morning when the deck is completely dry. The ones on the completely exposed deck and stairs look AWFUL. I was planing to replace a small porch, what a surprise the price is up from 4.18 to 5.13 per Lin ft and it is now selling as TimberTech Azek. Anyone else had this issue? They offer a four-sided cap, which protects the board decks from the elements. Some negative reviews on Decks.com report that greasy spots on the decking are hard to remove and that power washing damages the deck finish. I want to hear from someone who has used it for a few years. To learn more about the different types of decking, check out our comparison chart or give us a call. The unique PVC smart materials work well to keep out moisture damage and keep the clean look. This means fewer errors and more customer satisfaction. Despite some isolated incidents Azek seem like they’re doing a good job and people have some alternative decking they’re proud of. Surface = Alloy Armour Technology Core = Polymer (no wood fibers) Warranty = Limited 30-year fade & stain, limited lifetime against material defects, termite & rot damage. Scratches way too easily and any metal deck furniture leaves rust spots, not stains, on it.  After graduating with a a degree in Interior Design, Brett is the go to guy for any interior design or remodeling questions! It was much less maintenance. Available textured or patterned they’re perfect for the more refined, clean look. Save my name, email, and website in this browser for the next time I comment. take a look at Allen Roth Patio Furniture. Does not wash off with hose or rain. I'm guessing there is nothing we can do to get the color even!!!! Price out Azek decking vs Trex for an identical project, and you’ll quickly find Trex is the cheaper option, with Azek coming in at 2 to 3 times the cost, per linear board foot, of Trex. We stay in tune with new decking technologies and on the pulse of design changes and trends. Kam, I let our Claims department know that you were dissatisfied with the follow-up, but only have your Houzz username for follow-up. She was very difficult to deal with. It appears as if the sun has caused the finish to erode and thus everything gets into the small pores in the product. Some hate them, ... Have an Azek deck and Pollywood furniture. We live in Bethlehem, PA and have light beige decking laid on treated wood joists on 12” centers. Spent almost $30,000 on this deck. Despite the advances made in natural looking alternatives, hardwood decking has it’s own unique charms. The result is still not what we hoped. YES it did ! We purposely did not get rid of them because we were planning to use them for some diy outdoor furniture. Please reach out to our customer service team at 1-877-ASK-AZEK and we will work with you to resolve your problems! Transition from exposed deck to screened in porch after cleaning. TimberTech currently has three types of decking on their site. View a variety of stain- & scratch-resistant colors. May 7, 2020 May 10, 2019. The past two winters squirrels either clawed or gnawed at only the Azek, exposing the white material beneath.Azek rep says they don't warrant for that. Azek have developed unique protection systems like their Alloy Armour Tech and have even created their own unique materials like the Timbertech. If I were you I’d contact the roofing contractor who provided the tarp to cover your deck when they did your roof. Good luck. Kam. Please comment or DM/PM us on Instagram or Facebook your full name, phone number, and email so that we can help remedy the situation! This translates to a better investment for you and your home. Azek are still passionate about creating products with unsurpassed quality and innovation built in. I asked if I should go ahead and clean the deck using the products they had sent or wait for him to make a site visit. Feel ripped off. Azek continues to make a fabulous proudct. Here we’d like to outline our reasons for choosing beautiful, world-class TimberTech AZEK™ decking for our projects over Trex and all the other brands on the market. We live in Ohio and have had nothing but rain but the dirt never washes off. Try Deck Max . Here are some photos. We've been in the house a little over a year and so far, it's great.” - JJ M. Our contractor has used Azek products before including on his own house. Did you get anywhere with AZek? And when you do contact her, send her every single photo you have of your decking boards. ● Mold Mildew and Moisture Damage Resistant. WHY ARE THEY SELLING THIS COLOR if it’s a problem?!?!! Since it’s Wednesday evening and I haven’t heard from him, my family and I went ahead and cleaned the deck. The quality of our products are our top priority, and will do whatever we can to remedy the situation. thank you for taking the time to respond on this forum regarding warranty information. The reason we like Trex more is because we find it to be a more solid, scratch resistant product, the shell on the top is near impossible to separate from the core, and they have great customer service. The good news is that mold and mildew wash right off of composite decking. I just have to repeat my comments of a year or two ago: we now have had our Azek deck for about ten years and we have NO complaints. 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